| Ian Baxter | From Heritage to Historic Environment: Professionalising the Experience of the Past for Visitors | 1-14 |
| Peter K. Falconer | Cultural Heritage and Partnership: Public Policy and Museums and Galleries in Scotland | 15-28 |
| Malcolm Foley, Gayle McPherson | Edinburgh's Hogmanay in the Society of the Spectacle | 29-42 |
| Mary-Catherine E. Garden | Visiting the Past: Creating the Visitor Experience at Open-Air Museums | 43-56 |
| Margaret Graham, Claire Bereziat | Measuring Performance: The Case of the Scottish Museum and Gallery Sector | 57-74 |
| Catherine M. Matheson | The Heritage of Festivities | 75-90 |
| David Silbergh, Peter K. Falconer | Heritage Assets and Policy Tensions: Managing for Tourism and Social Inclusion | 91-104 |
| A. Craig Wight, J. John Lennon | Towards an Understanding of Visitor Perceptions of 'Dark' Attractions: The Case of the Imperial War Museum of the North, Manchester | 105-122 |
