| Mahdi Gheitasi, Dallen J. Timothy, Connor Clark | Games and Tourism: An Evaluation of Gamification in the Iranian Tourism Industry | 1-30 |
| Stephen W. Litvin | Hotel Heavy Users and Satisfaction: A Surprising Relationship | 22-30 |
| Panoraia Poulaki | Pilgrimage and Religious Tourism – Case study: North Aegean of Greece | 31-48 |
| Walter Jamieson, Amir Hassan | Service Design Dimensions In Destination Planning and Management | 49-71 |
| Paul O. Okumu, Dorothy A. Amwata, Mathews Godrick Bulitia, John K.M. Wandaka | Influence of Affective Destination Brand Image on Wildlife Park Attractiveness: A Case Study of the Amboseli-Tsavo Ecosystem, Kenya | 72-87 |
| Rachel J. C. Fu | Effective Hospitality Leadership Roles in the Crisis Era | 88-96 |
